Knowledge base / TicketPros

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Are the terms and conditions of each event the same?

Where can I find the terms and conditions for of each event?

What steps do I follow during payment process?

Can I select specific seats?

Can I book tickets from a retail outlet or can I only collect tickets from them?

Are there any hospitality packages on sale, or suites to hire for events?

Can I search for a main featured event on the website?

Can I purchase cricket season tickets?

Can I purchase Blue Bulls season tickets?

Can I renew my Bulls season tickets?

I can't afford to buy a Bulls season ticket on a once off payment. Is there other payment options?

Can I purchase WP Rugby season tickets?

Can I renew WP season tickets?

Can I see all events for the year?

Is it safe to pay with my credit card?

I made a mistake with my booking. Can I cancel the tickets?

Can I cancel my tickets and get a refund for unused tickets?

If a cricket event is rained out or cancelled will I get a refund?

I have not received confirmation for tickets I bought?

I am having problems with home print and my tickets are not scanning at the gates on day of event?

Can I call for assistance with home print?

I tried to home print but it didn't work. What must I do?

How can I add to my shopping cart without starting my whole booking process from the beginning?

How can I remove my seats/tickets from my shopping cart?

How can I view and change my seats before paying?

I lost my tickets. My tickets were stolen. Can I get new tickets?

My ticket has liquid damage. Will it work?

My bar-code on my ticket is overlapping with the event detail text. Will my ticket scan at the gates?

What benefits are there if I link my tickets to my NFC Card?

Can I view my seats on my mobile phone?

How can I get a Tax invoice before I buy my tickets?

How can I get a tax invoice/receipt?

I do not have a credit card or Internet Banking. How can I buy tickets?

I do not live in South Africa. Can I buy tickets online?

I have a foreign (non-South African Bank) credit card. Can I use it to purchase tickets online?

I paid with my credit card, the money has gone off of my account but I am still being asked to verify my details before I can have my tickets printed.

I purchased tickets on the website but after entering my card details my computer switched off. How do I know if the payment went through?

There was a failure before I could complete my purchase but I have already paid by EFT!

I want to change the seats I bought. Can I do that?

Do I need to log out on a shared computer?

How can I make a block booking?

Do I have to pay for my infant/toddler to enter the stadium?

What if it is raining on a cricket match day?

Why can't I see an event on the website?

I booked tickets online for an event tomorrow. I selected to collect at a retail outlet but the website says that I must collect before the event. What do I do now?

I bought tickets online and went to a retail outlet to collect, but the tickets were not there. Why not?

I forgot to select a collection point for my tickets when I booked online. What do I do now?

I selected a collection store but now I want to change my mind. Can I go to any store?

Customer support service by UserEcho