There was a failure before I could complete my purchase but I have already paid by EFT!

Paying by EFT via PayFast is a two-step process for most buyers. First the money is transferred from your bank account into your PayFast “electronic wallet”. The second step is finally paying the TicketPro transaction with the credit that is in your PayFast electronic wallet. Sometimes this step is overlooked, which means the money never reaches TicketPro but remains in the client's PayFast wallet. (TicketPro sends out an email to advise the ticket-buyer that the payment has not reached us). Remember that a confirmation from the bank / PayFast that funds were paid / received does not mean that it was paid to TicketPro, their confirmation relates to the funds that moved from the bank account to the PayFast Wallet. In a case such as the above, the transaction will automatically abandon after some time and the tickets be put back into inventory for sale.
You now have the option to go through the purchase process again and at the point where payment has to be made, there will already be credit in your PayFast wallet, with which payment can be effected.