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+1
Under review

Upgrade my ticket

Mandla Mthombeni fa 10 anys • updated by nik fa 10 anys • 9
Good morning Sir I bought 2 tickets for Chris Brown show
And I want to upgrade them
So that I can be closer to the stage
How can I upgrade my ticket
My email address is pmtombeni@gmail.com
contact details is 0765685999
Or 0820783732Thanks and Warm Regards

Mandla
-1
Under review
justin fa 10 anys
Hi 

How are you doing? Hope all is well.

Have you already paid for tickets?

Regards,
Justin
justin fa 10 anys
We can cancel and refund your tickets. That way you can purchase new tickets for your desired section.

Would that help?
justin fa 10 anys
I will start and let you know when it's done.
justin fa 10 anys
Hi

We have cancelled and refunded both tickets.

Let me know if you don't come right with the new tickets.

Regards,
Justin
justin fa 10 anys
Hi 

It might take a day to reflect.  

Regards, 
Justin 
justin fa 10 anys
Hi Mandla

The refund was processed yesterday.  It might take a business day to reflect.  It should be in your account on Monday. 

Regards, 
Justin 
nik fa 10 anys
Hi Mandla,

I will look into why your refund has not reflected in your account as of yet. I will call you later today with an update on the status of your refund.

Regards,

Nik
nik fa 10 anys
Hi Mandla,

I am glad that everything was resolved and your money was deposit back into your account.

Please read the steps below for Home Print....

  • The tickets that you download from the link in the confirmation email, will render in the format of a normal A4 page PDF document.
  • Please: Print the page(s) as is, on A4 paper.
  • Please: Use only black printing (other colors do not scan)
  • Please: Use a high quality printer so that your bar-code is clearly printed and easily scannable
  • Please: Set your printer to Best/Highest quality printing (not draft - faintly printed bar-codes will not scan at the event)
  • Please: Keep the tickets in their original size, as it is, 1 ticket can be printed per A4 page, and any barcode is useable to scan once at the access control.
  • Please: Keep your tickets safe where the bar-code will not be damaged (do not fold ticket across the bar-code)
  • Please: Cut the page to separate the tickets from one another - on the dotted lines... (separated tickets scan faster, please consider the rest of the fans that want to enter the event as well)
Let me know if you need any other information...

Regards,

Nik
nik fa 10 anys
Hi Mandla,

If you purchase your tickets selecting the Home Print delivery option, then you can print your ticket at home which is the only way.

Regards,

Nik

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